Rt5 takes every player's privacy seriously. Find out exactly how we collect, use and protect your personal data — in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This is not just a promise on paper — it is a practice we carry out every day to protect the data of Malaysian players.
This Privacy Policy explains how RT5 Asia ("rt5", "we", "us") collects, uses, stores, discloses, and protects the personal information you provide when using the rt5 online Sports Betting and casino platform at rt5.asia.
This policy applies to all individuals who interact with the rt5 platform in any capacity — including registered players, prospective players browsing our website, and anyone who contacts the rt5 support team. By accessing the rt5 website or registering an account, you confirm that you have read, understood, and agreed to this Privacy Policy.
Rt5 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. We treat your privacy as a genuine priority, not merely a legal obligation. Every decision we make regarding data management is made with our players' best interests in mind.
RT5 Asia is the data controller for all personal data collected through the rt5.asia platform. For any privacy-related enquiries, please contact us at support@rt5.asia.
Rt5 only collects personal data that is strictly necessary to provide our services safely and effectively. The following are the categories of data we collect and the purposes for which they are collected:
| Data Category | Detailed Information | Required? |
|---|---|---|
| Identification Data | Full name, date of birth, identity card number (MyKad) or passport number | Mandatory (KYC) |
| Contact Data | Malaysian phone number, email address, state of residence | Mandatory |
| Financial Data | E-wallet account information (TNG, GrabPay, Boost, ShopeePay), FPX bank account information, transaction history | Mandatory |
| Account Data | Username, password (stored in hashed form), login history, account settings | Mandatory |
| Activity Data | Betting history, games played, win and loss records, session duration | Mandatory |
| Technical Data | IP address, device and browser type, operating system, cookie data, access logs | Automatic |
| Communication Data | Live chat records, emails, and customer support communications | Where relevant |
Rt5 does not collect sensitive data such as health information, religious beliefs, political views or sexual orientation, except in very limited circumstances where it is specifically required for responsible gambling purposes (for example, if a player discloses mental health-related information during a support session). Such data is handled with a higher level of confidentiality.
Rt5 collects personal data through several key channels. Understanding how your data is collected helps you make more informed decisions about how you interact with our platform.
When you access the rt5 platform, our systems automatically record technical data including your IP address, the device and browser you are using, your operating system, pages visited within the platform, the time and duration of each session, and platform performance data. This data is collected using cookies, web beacons, and similar tracking technologies, as further described in Section 8.
In certain circumstances, rt5 may receive personal data about you from legitimate third-party sources, including: identity verification service providers we use for the KYC process; financial institutions and payment providers during transaction processing; and regulatory bodies or law enforcement agencies when required by law.
Rt5 processes your personal data only for legitimate, clearly stated purposes. We do not use your data for any purpose unrelated to the services you use. The primary purposes of processing are as follows:
Rt5 does not sell, rent, or trade your personal data to any external party for marketing or commercial purposes. However, there are limited situations where rt5 may need to share your data with certain parties, and we want to be fully transparent about those situations.
Rt5 works with carefully selected third-party service providers to support the operation of our platform. These providers are given access only to the data necessary to perform their functions, and are contractually required to use it solely for the specified purposes and not to disclose it to any other party. These provider categories include:
Rt5 may disclose your personal data to Malaysian government authorities or regulatory bodies where required by applicable law, including under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), or where a valid court order exists. In such cases, rt5 will disclose only the minimum information necessary and will notify you of the disclosure unless prohibited by law from doing so.
Your personal data may be shared with rt5-affiliated companies within the same group for internal operational purposes, risk management, and compliance with group-wide standards. All companies within the group are held to the same or higher level of data protection as set out in this Privacy Policy.
Protecting your personal data from unauthorised access, disclosure, alteration or destruction is a top priority at rt5. We implement comprehensive technical and organisational security measures to ensure your data remains safe at all times.
In the event of a data security breach affecting your personal data, rt5 is committed to notifying you and the relevant authorities within the timeframe prescribed by law. The notice will include details of the nature of the breach, the data involved, the steps taken, and the recommended actions for you to take. rt5 maintains a comprehensive security incident response plan that is tested on a regular basis.
Rt5 does not retain your personal data for longer than is necessary for the purposes stated in this policy or as required by Malaysian law. Once the data is no longer needed, it will be securely deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of active account + 5 years | Operational and audit requirements |
| Financial transaction records | 7 years from the date of transaction | Legal obligations (AMLA, taxation) |
| KYC Documents | 5 years after account closure | AML legal compliance |
| Betting history | 5 years from the date of activity | Responsible gaming & audits |
| Support communication records | 3 years from the date of interaction | Dispute resolution |
| Technical data & access logs | 12 months | Security and fraud detection |
| Non-essential cookies | Up to 24 months or until deleted | Platform functionality and analytics |
Once the applicable retention period has ended, your personal data will be permanently deleted from rt5's systems or fully anonymised so that it can no longer be linked to you personally.
Rt5 uses cookies and similar tracking technologies to keep the platform running smoothly, improve the user experience, and analyse platform usage patterns on an aggregate basis. This section explains the types of cookies we use and how you can manage them.
You can manage and delete cookies through your browser settings (Chrome, Safari, Firefox, etc.). Please note that disabling essential cookies may affect core rt5 platform functions such as the ability to log in and maintain your playing session. For non-essential cookies, you may withdraw your consent at any time via the cookie control panel accessible from your rt5 account settings.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by rt5. We fully respect these rights and provide clear mechanisms for you to exercise them.
To exercise any of the above rights, send a written request to support@rt5.asia stating the right you wish to exercise and sufficient information to verify your identity. rt5 will respond within 21 business days and may require additional identity verification before processing certain requests.
In the course of its operations, rt5 may need to transfer your personal data to countries outside Malaysia, particularly when using cloud infrastructure service providers or international game providers whose servers are located outside Malaysia.
Where international data transfers occur, rt5 ensures that a level of data protection equivalent to or higher than that provided under Malaysia's PDPA 2010 is maintained. This is achieved through: the use of standard contractual clauses prescribed for international data transfers; ensuring that data recipients in the receiving country adhere to internationally recognised data protection standards; or transferring data only to countries with data protection laws deemed adequate.
If you would like to learn more about the international data transfers carried out by rt5 or the safeguards in place, please contact us at support@rt5.asia.
Rt5 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. The latest version of this policy is always available on this page, with the most recent "Updated" date shown at the top.
For material changes to how we process your personal data, rt5 will provide you with appropriate notice — either through an in-platform notification upon login, an email to the address registered on your account, or a prominent notice on this page. We encourage you to review this Privacy Policy periodically, especially when you receive a notice of amendment.
Your continued use of the rt5 platform after an updated Privacy Policy takes effect constitutes your acceptance of those changes. If you disagree with any amendments made, you have the right to close your account and request deletion of your data in accordance with the procedure outlined in Section 9.
If you have any questions, concerns or requests regarding this Privacy Policy or how rt5 handles your personal data, we encourage you to contact us directly. We are committed to responding to all privacy enquiries seriously and within a reasonable timeframe.
You can reach the rt5 privacy team through:
The rt5 team will endeavour to respond to all privacy enquiries within 5 business days. For formal rights requests under PDPA 2010 (such as data access or erasure requests), please follow the procedure outlined in Section 9 and include the required identity verification with your request.
This Privacy Policy is effective as of January 2026. Any version printed or saved before this date is considered outdated.
Answers to the questions Malaysian players ask most about privacy and data protection at rt5.